tag:designpickle.statuspage.io,2005:/historyDesign Pickle Status - Incident History2024-02-29T01:40:25-07:00Design Pickletag:designpickle.statuspage.io,2005:Incident/190591622023-11-08T09:11:48-07:002023-11-08T09:11:48-07:00Some users may be experiencing issues logging into the Design Pickle Platform.<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:53</var> MST</small><br><strong>Monitoring</strong> - A DNS issue was identified and fixed. We are continuing to monitor.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> MST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:designpickle.statuspage.io,2005:Incident/183139452023-08-29T20:45:28-06:002023-08-29T20:45:28-06:00Some clients may experience issues downloading or uploading files<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>20:45</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>20:01</var> MDT</small><br><strong>Monitoring</strong> - The vendor outage is still ongoing, we are continuing to monitor the issue.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:18</var> MDT</small><br><strong>Identified</strong> - Due to a vendor outage, downloading and uploading files may temporarily be unavailable. We apologize for any inconvenience.</p>tag:designpickle.statuspage.io,2005:Incident/175147432023-06-08T13:27:13-06:002023-06-08T13:27:13-06:00Some clients may experience delays in requests submitted by e-mail.<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>13:27</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:42</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:designpickle.statuspage.io,2005:Incident/167597292023-04-15T13:51:55-06:002023-04-15T13:51:55-06:00Design Pickle Scheduled Maintenance<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>13:51</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance is completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>06:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>07:40</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. We will keep you updated on progress.</p>tag:designpickle.statuspage.io,2005:Incident/165363052023-03-16T21:55:59-06:002023-03-16T21:55:59-06:00Some clients may experience delays in requests submitted by e-mail.<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:55</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:05</var> MDT</small><br><strong>Update</strong> - Our upstream vendor appears to have resolved their issue. Design Request Service is once again running as expected and has caught up with request processing. We will continue to monitor.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:42</var> MDT</small><br><strong>Monitoring</strong> - We are continuing to monitor and provide updates.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>19:39</var> MDT</small><br><strong>Identified</strong> - Design Request Service is experiencing delays in processing requests. This is due to an upstream vendor outage. We will continue to monitor and provide updates.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>19:01</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>19:00</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:designpickle.statuspage.io,2005:Incident/162718992023-02-27T12:18:03-07:002023-02-27T12:18:03-07:00Some clients may experience a minor issue with the numberic representation of requests within the queue.<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:18</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:02</var> MST</small><br><strong>Identified</strong> - We are aware of a minor issue affecting the numeric representation of requests within the queue. This isn’t functionality affecting anything. Requests will continue to be processed in the order they appear.</p>tag:designpickle.statuspage.io,2005:Incident/162693792023-02-24T15:34:09-07:002023-02-24T15:34:09-07:00Some clients may be experiencing a slowdown in processing e-mail requests<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>15:34</var> MST</small><br><strong>Resolved</strong> - Request creation via email is caught up and the issue has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>15:27</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:02</var> MST</small><br><strong>Update</strong> - We are still investigating the issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:54</var> MST</small><br><strong>Update</strong> - We have identified the cause of the slowdown in processing email requests and they are now caught up. We are continuing to monitor the system.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:04</var> MST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:designpickle.statuspage.io,2005:Incident/162581142023-02-23T19:54:44-07:002023-02-23T19:54:44-07:00Slowdown In Processing Emailed Requests<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:54</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:26</var> MST</small><br><strong>Monitoring</strong> - The latency around email requests being processes appears to have been resolved. We will continue to monitor.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:02</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:30</var> MST</small><br><strong>Investigating</strong> - We have identified a slowdown in processing requests made via email and are investigating.</p>tag:designpickle.statuspage.io,2005:Incident/140364612022-11-30T18:33:57-07:002022-11-30T18:33:57-07:00Some users may be experiencing issues logging into the Design Pickle Platform.<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>18:33</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:41</var> MST</small><br><strong>Update</strong> - We are continuing to monitor any further issues.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:39</var> MST</small><br><strong>Monitoring</strong> - The platform is operational. We are continuing to monitor the platform's state.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:05</var> MST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:designpickle.statuspage.io,2005:Incident/126851442022-11-01T21:07:13-06:002022-11-01T21:07:13-06:00Some Clients May Experience Delays with Requests on Graphics Plan<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:07</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:06</var> MDT</small><br><strong>Update</strong> - We are happy to report that the team is back to full capacity after the storms!</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:36</var> MDT</small><br><strong>Identified</strong> - Some clients on our Graphics Plan may be experiencing delays with requests due to the storms in the Philippines. We are keeping an eye on the situation and impact.</p>tag:designpickle.statuspage.io,2005:Incident/112898542022-09-27T18:19:30-06:002022-09-27T18:19:30-06:00Some clients may be experiencing delays accessing the Design Pickle Platform.<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>18:19</var> MDT</small><br><strong>Resolved</strong> - The platform is back up to a stable level of operation. The issue has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:28</var> MDT</small><br><strong>Monitoring</strong> - We are seeing positive signs and latency is trending down. We will continue to monitor.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:26</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for the issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:38</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for the issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:31</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being worked on.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:36</var> MDT</small><br><strong>Investigating</strong> - We are seeing a decrease in performance that may be affecting customers. The Engineering team is investigating.</p>tag:designpickle.statuspage.io,2005:Incident/111238572022-09-13T18:55:22-06:002022-09-21T16:45:32-06:00Some users may be experiencing issues with the Design Pickle Platform.<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>18:55</var> MDT</small><br><strong>Resolved</strong> - The issue has been resolved and the platform is now in stable operation.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>17:00</var> MDT</small><br><strong>Monitoring</strong> - Engineering has resolved the issue and will continue to monitor</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:25</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:designpickle.statuspage.io,2005:Incident/110267902022-08-31T14:23:42-06:002022-09-21T16:45:32-06:00Some users may be experiencing issues with the Design Pickle Platform.<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:23</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:10</var> MDT</small><br><strong>Monitoring</strong> - Engineering believes the root cause has been identified and addressed. Systems have started to stabilize and we are continuing to monitor</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:08</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>11:58</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>11:33</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:50</var> MDT</small><br><strong>Investigating</strong> - We are seeing an issue with the Design Pickle Platform. Engineering is aware and investigating</p>tag:designpickle.statuspage.io,2005:Incident/108954562022-08-23T21:44:53-06:002022-09-21T16:45:32-06:00DNS issue affecting the Design Pickle Platform<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>21:44</var> MDT</small><br><strong>Resolved</strong> - The DNS issue has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>20:08</var> MDT</small><br><strong>Monitoring</strong> - The DNS issues no longer appear to be affecting all customers. We are continuing to monitor the situation.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>18:56</var> MDT</small><br><strong>Update</strong> - We are continuing to be impacted by a vendor's DNS issues and will update at a 1-hour cadence.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:42</var> MDT</small><br><strong>Investigating</strong> - One of our cloud platform providers is experiencing a DNS issue that is affecting the Design Pickle Platform. We are currently investigating this issue.</p>tag:designpickle.statuspage.io,2005:Incident/105557032022-07-13T11:42:13-06:002022-09-21T16:45:32-06:00Some clients may experience delays in requests submitted by e-mail.<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:42</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>07:02</var> MDT</small><br><strong>Update</strong> - We have identified the issue and a fix has been deployed. We are continuing to monitor.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>13:58</var> MDT</small><br><strong>Investigating</strong> - We have identified a delay in processing requests made via email submission. We are identifying the root cause</p>tag:designpickle.statuspage.io,2005:Incident/103236272022-06-16T14:41:48-06:002022-09-21T16:45:32-06:00Some clients may experience delays in requests submitted by e-mail.<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:41</var> MDT</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:41</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>12:28</var> MDT</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:07</var> MDT</small><br><strong>Investigating</strong> - We are investigating a potential issue with our cloud infrastructure vendor that may be resulting in delays in processing requests via email submission.</p>tag:designpickle.statuspage.io,2005:Incident/99039342022-05-03T10:39:57-06:002022-09-21T16:45:32-06:00Some Users May Experience Issues Logging in to the Design Pickle platform.<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:39</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:27</var> MDT</small><br><strong>Update</strong> - A fix has been deployed and the Design Pickle Platform is accessible to all users.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> MDT</small><br><strong>Identified</strong> - Engineering has identified a misconfiguration with the content delivery network that may have affected some customers. We are working to deploy a fix for the issue</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>08:09</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:designpickle.statuspage.io,2005:Incident/98059212022-04-18T12:52:56-06:002022-09-21T16:45:32-06:00Some clients have reported issues accessing their ticket queue.<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:52</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:45</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:42</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:02</var> MDT</small><br><strong>Investigating</strong> - Engineering is aware of some customers not being able to access their ticket queue. We are investigating.</p>tag:designpickle.statuspage.io,2005:Incident/96033692022-03-22T14:05:59-06:002022-09-21T16:45:32-06:00Some Users May Experience Issues Purchasing Plans<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:05</var> MDT</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:55</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:30</var> MDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:29</var> MDT</small><br><strong>Identified</strong> - The issue has been identified and a potential fix will go out shortly.</p>tag:designpickle.statuspage.io,2005:Incident/95396032022-03-14T12:36:08-06:002022-09-21T16:45:32-06:00Some clients may be experiencing increased error rates on the ticket queue page<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:36</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:31</var> MDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:31</var> MDT</small><br><strong>Identified</strong> - We are seeing increased error rates on the ticket queue page. Engineering is aware and working on the fix.</p>tag:designpickle.statuspage.io,2005:Incident/94002962022-02-24T11:29:56-07:002022-09-21T16:45:32-06:00Degraded Performance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:29</var> MST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:20</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:50</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:22</var> MST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:19</var> MST</small><br><strong>Identified</strong> - Engineering was able to determine the cause of the timeouts. Some of the affected routing components have started to recover.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:51</var> MST</small><br><strong>Investigating</strong> - Engineering is investigating degraded performance on Design Pickle Platform.</p>tag:designpickle.statuspage.io,2005:Incident/90326322022-01-09T17:32:30-07:002022-01-09T17:32:30-07:00Design Pickle down due to scheduled maintenance<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:32</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>05:32</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>05:31</var> MST</small><br><strong>Scheduled</strong> - Design Pickle will be down due to scheduled maintenance from 3am MST on Saturday, January 8th through 3pm MST on Sunday, January 9th.</p>tag:designpickle.statuspage.io,2005:Incident/89139122021-12-22T16:37:57-07:002022-09-21T16:45:32-06:00Increased Error Rate On File Uploads<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:37</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:58</var> MST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:57</var> MST</small><br><strong>Update</strong> - Error rates have reduced and the incident has been resolved. Engineering will continue to monitor</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:17</var> MST</small><br><strong>Investigating</strong> - We are investigating an issue with increased file upload error rates.</p>tag:designpickle.statuspage.io,2005:Incident/87831752021-12-07T13:32:23-07:002022-09-21T16:45:32-06:00Impacted file uploading and downloading<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:32</var> MST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:41</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:39</var> MST</small><br><strong>Monitoring</strong> - The infrastructure issues have been resolved, we will continue to monitor</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:16</var> MST</small><br><strong>Investigating</strong> - We are experiencing degraded performance with our infrastructure provider that may be impacting file upload and download. Engineering is aware and investigating</p>tag:designpickle.statuspage.io,2005:Incident/83895772021-11-04T07:18:45-06:002022-09-21T16:45:32-06:00Intermittent timeouts<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:18</var> MDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:48</var> MDT</small><br><strong>Monitoring</strong> - We have identified the issue and are back up but will continue to monitor the system.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:35</var> MDT</small><br><strong>Investigating</strong> - We are aware of intermittent timeouts. The Engineering team is investigating.</p>